If you own a business, you need to have every business advantage that is available to you. An easy way to gain an advantage over even your biggest competitors is to use a virtual hosted PBX solution. This type of system can make your company come across bigger than reality by using certain incredibly ingenious components.

For starters, an online telephone service uses an auto attendant, or virtual receptionist, very similar to the system used by large businesses. This feature answers and directs automatically, received calls so they end up at the right individual or department, just like the big boys.

Call answering rules let you establish how inbound phone calls are routed, and are very flexible. An inbound call can go to voicemail, different extensions and other phone numbers depending on how you define the rules. You can define rules based on the time of day, what day of the week it is, and even the caller ID of the inbound call.

You can also create a call queue, which can put inbound calls in a holding pattern until someone can answer the phone. You can decide what is heard by the caller as they wait, including music, or a customizable message. By using a queue, you make sure that incoming calls are answered as rapidly and effectively as possible.

A full featured voice mail service is included which lets incoming phone calls to be answered with professional salutations and messages to be left in separate mailboxes. You can then be notified when a new message is received, and it is even possible to get the voicemail as an email attachment, allowing you to efficiently take care of the issue.

Many telephone extensions allow you to effectively send incoming calls to the appropriate employee. This helps with giving your small business the facade of having many sections with many employees. You can add extensions as you need them, allowing for quick and cost affective telephone system growth.

When using an online phone solution, you have the option of a local phone number, a toll free number, or both. Though the toll free option will not be more expensive to use, it will give your small company that large business feel.

These are just a few of the great features provided by a virtual small PBX service that help make your small business seem like a larger outfit. Try an inexpensive, easy to operate Internet based phone system and begin to see how its unique features can really work towards improving your company’s bottom line.

Tags: internet telephony, voip services, Voip Business Phone System, voip, telecom company

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